How do I go about getting a refund if I need to?
If for some reason you need a refund post-Kickstarter, we are happy to oblige, less a 13% charge that we pay to Kickstarter and Paypal.
Last updated: August 20, 2020 12:29
Has the COVID-19 panddemic had any effect on shipping?
Shipping has had several COVID related effects. All should expect longer than normal shipping times for the present.
Last updated: August 20, 2020 12:31
If we are willing to accept the high cost of shipping overseas will that be an option?
For the last several months, as those of you who follow us on Discord know, we have been grappling with the issue of high costs on shipping to locations outside the USA. We have decided that the most cost-effective way for our overseas customers to get books is by printing the books in print-on-demand format. This does not affect the USA, where we will continue ordinary printing and shipping.
At present we have put aside the possibility of using overseas distribution centers because of the costs and risks involved. Therefore, we will not be directly shipping books overseas for the foreseeable future, until we can reassess matters. Delivery disruptions due to COVID, damage to packages, and soaring postal costs are simply making it impossible to ensure that we don’t lose money on international orders. Print on demand offers the most workable substitute for traditional printing and delivery to non-USA markets.
We have tremendous love and respect for our international customers, and this is the most workable way we have been able to find to keep you supplied with books with reliable delivery times at a reasonable price.
Last updated: August 20, 2020 12:36
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.